DISPATCHN.CO
Dispatch Software for Taxi, Livery and Driver Pools — Own Your Riders, Drivers and Prices
The Challenge
Taxi and livery operators either run on radios and paper or hand their business to a rideshare marketplace that owns the rider, sets the price and takes the relationship. Dispatchn had to give operators marketplace-grade software while leaving them in control of their own riders, drivers and prices. That means three coordinated surfaces: a rider who books on the operator's own branded page with no app and guest checkout; a dispatcher who works a live board all day; and a driver who takes offers and runs the trip from a phone — with fares, payments and per-driver payouts reconciled on every ride, and a hard line that the software never becomes the transportation provider itself.
The Solution
Dispatchn is a Laravel platform built on the NOWAITN mesh. The dispatch board shows every job in three lanes — searching, assigned, in progress — and an auto-offer walks the on-shift driver pool ("offered to Maria, 2 of 5 tried") or the dispatcher assigns by hand and can switch mid-offer. Riders book on branded storefronts served on class subdomains (ride, exec, lux, limo, heli) with a fixed fare quoted off the real route and an SMS tracking link. Drivers self-onboard through a signed, expiring link, take offers in a phone portal, and message the rider without exchanging phone numbers. Live positions, routing and ETAs come from the mesh geo and dispatch spokes; payments run through Stripe Connect at a flat 7%, with automatic refunds when no driver takes the job. Like the rest of the mesh verticals, it stays fully functional with no platform key by falling back to local implementations of every capability.
Live Dispatch Board
Searching, assigned, in progress
Driver Portal & Onboarding
Self-onboard, offers by text
Branded Booking Pages
Guest checkout, fixed fares
Pay & Payouts
Stripe Connect, per-ride splits
Build Process
Board & Trip Model
Built the live dispatch board (searching/assigned/in-progress), the trip lifecycle and the auto-offer that walks the on-shift driver pool.
Rider Storefronts
Branded booking pages on class subdomains with real-route fare quotes, guest checkout, SMS tracking and referral attribution.
Drivers & Payments
Driver roster, self-onboarding via signed links, phone portal with anonymized messaging, and Stripe Connect payments with per-ride payout splits.
Mesh, Maps & Launch
Wired the geo, dispatch, offers and HCM mesh spokes behind local fallbacks, added the live map, and deployed with the authed console verified post-deploy.
Tech Stack
The technologies and services powering DISPATCHN.CO.
Results & Impact
A live dispatch board with an auto-offer that walks the on-shift driver pool, or manual assignment switchable mid-offer
Branded rider booking pages with fixed fares off the real route, guest checkout and no app to install
Drivers self-onboard by signed link and run trips from a phone portal, messaging riders without exchanging numbers
Stripe Connect payments at a flat 7%, per-ride payout splits, and automatic refunds when no driver takes the job
Consumes ~15 NOWAITN mesh spoke families for geo, routing, offers and HCM — and runs fully standalone with no key
Operators keep their own riders, drivers and prices; the software is never the transportation provider
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